It matters a great deal to us that clients come back – and they come back when they are satisfied with the quality of the work done for them. So we decided to see ourselves through our clients’ eyes.
The client satisfaction survey ran from 24 March to 9 April 2021, following a research scenario prepared specifically for us. Its aim was to obtain an objective picture of what we currently do, to learn the main reasons why clients award commissions to MESTIL, to identify our strengths and weaknesses, and to gather views on how the cooperation could develop.
The interviews were conducted among our clients using the CATI method by an independent research company (GRUPA FUX). The scenario set out questions about the process of delivering a commission; closed questions were rated on the Polish school scale of 1 to 6, on which 6 is the highest mark.
So how did we do? Immodestly, we can say: well – an overall score of 5.21 out of 6 is something. Does that satisfy us? Absolutely not. We will keep improving our services so that our clients gain as much as possible from working with us over the long term.
Thank you all for your comments and suggestions – we will be building them into our quality process to make what we deliver better still. We are here to support you and your plans.